FAQ

Phone Cases

Which phone models can I get cases for?

You can find the available phone brands and models on the product page. Select your exact phone model before adding the case to your cart.

How do I find my phone model?

On iPhone, go to Settings → General → About → Model Name. On most Android phones, go to Settings → About phone.

What is the difference between the case types?

Slim has a sleek profile. 2-Layer combines two layers for extra protection. MagSafe 2-Layer has the same construction with built-in magnets for compatible MagSafe accessories.

Can I choose the same design for different phones?

Yes. Choose your design, then select your phone model and case type. Available combinations are shown on the product page.

Does the case have a glossy finish?

Yes, our printed cases have a glossy finish. The design is printed onto the case, so details such as glitter, pearls and textures are part of the print.

Does one case fit multiple phone models?

Always choose a case for your exact phone model. Even models that look similar may have different dimensions, buttons and camera cutouts.

How do I clean my case?

Use a soft, slightly damp cloth, then wipe dry. Avoid harsh cleaning products and abrasive sponges, which may damage the surface.

How does 3 for 2 on cases work?

Add three cases to your cart and the cheapest is automatically deducted. You can mix designs, phone models and case types.

eGift Cards

Can I print the gift card?

Yes, the gift card is ready to print. Place it in an envelope, wrap it up or give it digitally.

How will I receive my eGift Card?

Your eGift Card is emailed as a PDF within 24 hours. When ordering, choose whether it is sent to you or directly to the person receiving your gift. Check spam too.

Can I choose a personalised gift card code?

Yes. Select a personalised code when ordering and enter your preferred name or text. We adapt the code to your request where possible.

Which cases can the gift card be used for?

Choose freely from our available designs, phone brands and models. The gift card covers Slim, 2-Layer and MagSafe 2-Layer. The number of cases and any screen protectors included depends on the gift card selected.

Is delivery included?

Yes, delivery is free, including when you order with a gift card. You will not pay extra to have the included products delivered.

Can the gift card be combined with 3 for 2?

Yes. If you have a gift card for one case, add three cases to your cart and use the gift card code. The gift card covers one case, you pay for one extra and the third is free.

Do all products need to be ordered together?

Yes. Select all cases and any screen protectors included in the gift card in the same order. The code is intended for one combined order. If you have already used it without selecting all included products, contact hello@berrydenmark.dk so we can help with the remainder.

Payment

Are my payment details secure when I shop with you?

Your payment details are always secure when you shop with us. We use Shopify Payments, one of the most recognised payment solutions on the market. All information is encrypted and handled confidentially, so you can shop with confidence.

Has my payment gone through?

Once your payment is approved, we send you an order confirmation by email shortly afterwards. If you have not received it, check your spam folder. If you still cannot find a confirmation, contact us at hello@berrydenmark.dk.

Which payment methods can I use?

Berry Denmark accepts most payment methods, including MobilePay, Visa, Mastercard, American Express, Apple Pay, Google Pay, UnionPay, Shop Pay and other popular options. Choose your preferred method when completing your order.

Orders

Has my purchase been confirmed?

Once your purchase is approved, you automatically receive an order confirmation by email. Check your spam folder if it has not arrived. If you still have not received it, email us at hello@berrydenmark.dk.

I have not received an order confirmation

If you have not received an order confirmation by email shortly after your purchase, check your spam folder. If you cannot find it there, contact us at hello@berrydenmark.dk and we will look into it for you.

I have not received all the products in my order

If one or more products are missing from your order, email us at hello@berrydenmark.dk. We will look into it straight away and arrange for you to receive your items as soon as possible.

Delivery

Which delivery methods can I choose?

We primarily ship with DHL Express, which may hand your parcel over to a local carrier, such as PostNord in Denmark or FedEx in the USA. Delivery options depend on your address and country and are shown at checkout. Delivery is free with no minimum order.

Can I collect my order from your address?

We do not offer collection. Your order is produced and shipped directly by our production partner in Lithuania.

How long does delivery take?

The shipping time is shown at checkout and depends on your address and country. It starts from dispatch. We also normally need 24–48 hours on business days to produce and prepare your order.

Where is my parcel?

Once your order is dispatched, you receive a tracking email. You can also track your parcel through your order page: https://medlem.berrydenmark.dk/orders. The carrier's first scan may take a little time to appear.

I forgot to collect my parcel from the collection point

Check the carrier's message for the collection deadline and available options. If the parcel has already been returned, contact us at hello@berrydenmark.dk about the next steps. An uncollected parcel does not automatically cancel your purchase. If you wish to return the order, register the return on your order page.

Where is my parcel shipped from?

Your order is produced and shipped by our production partner in Lithuania.

Cancellations and changes

I would like to cancel my order

Go to your order page and request cancellation before your parcel is dispatched. If it has already been dispatched, register a return instead. Special rules apply to personalised products.

Can I change my order?

Once your order has been placed, we generally cannot change your order or phone model, or add extra products, if we have already started printing your iPhone case. You are welcome to contact us at hello@berrydenmark.dk so we can check whether we can help before production starts.

Can I change my delivery address?

If you would like to change your delivery address, contact us as soon as possible at hello@berrydenmark.dk. We can only change the address if your order has not yet been dispatched.

Returns

How do I return an item?

Register your return on your order page within 14 days of receiving it. You will then receive an email with return instructions. Send the item back within 14 days of notifying us that you wish to return it.

Return address: Berry Denmark / Popcorn Media, Industrivej 34, 9560 Hadsund, Denmark.

You arrange and pay for return shipping and are responsible for the item until we receive it. Pack it securely, include your order number and keep your proof of postage. We recommend tracked shipping.

Can I exchange products with engraving?

Products with personal names, photographs or other individual customisations generally cannot be returned or exchanged. Standard designs can be returned under the ordinary return rules, even when made to order. Your statutory rights concerning faulty goods still apply.

Have you received my return?

You can track your return with your chosen carrier. We will email you once your return has been processed. Keep your proof of postage until the return is completed.

I cannot register my return through your portal

Try opening your order page again. If it still does not work, email your order number and a clear statement that you wish to return your purchase to hello@berrydenmark.dk before the return deadline.

I registered a return but would like to keep my products

If you have registered a return but decide to keep your products, simply do not send the parcel back. We will take no further action.

When will I receive my refund?

We refund without undue delay and within 14 days of your return notification. We may, however, wait until we receive the item or evidence that it has been sent back, whichever happens first. Refunds use the original payment method. Your bank may need a few additional days to display the funds.

I received an incorrect refund amount

If you believe you have received an incorrect refund amount, check your return email for details of the calculation. If you are still unsure, contact us at hello@berrydenmark.dk.

How are refunds calculated for promotional purchases?

When returning products bought at a promotional price or as part of a bundle, the amount paid at purchase is refunded. If you return only part of a bundle, your refund is adjusted based on the items you keep and the promotion's terms.

Can I get money back if an item I bought goes on sale?

If a product you purchased later goes on sale, we do not refund the price difference. If you have not used the item and it is still within the 14-day return period, you can return it and purchase it again at the sale price.

Faults and complaints

I received the wrong item

Report the issue on your order page with a brief description of what you received. Please attach photos if possible so we can help faster. We cover necessary return shipping if we sent the wrong item.

I received a broken, damaged or faulty item

Report the issue on your order page and describe the fault. Please attach photos of the item and any shipping damage if possible. We assess the issue and provide a remedy under the Danish Sale of Goods Act. For a valid claim, we cover the necessary costs, including necessary return shipping.

How long can I report a fault?

You have a 24-month statutory right to complain about faults in all goods purchased from us, starting on the day you receive your order. This does not cover faults or damage caused by ordinary wear or misuse of the product.

Discounts and promotions

What are your promotion terms?

Our online promotions and discounts apply only to orders placed directly through the website. Offers are time-limited and can only be used during the promotional period, neither before nor after. Discount codes generally cannot be combined with other promotions or used on already reduced items. Personal discount codes must not be shared with others.

How do returns work for promotions and offers?

If you return a bundle or an order where you received a discount for buying multiple products, your refund is adjusted according to the items you keep. Returning only part of the order may mean the original discount no longer applies if the offer conditions are no longer met. The final refund is adjusted to reflect the new total price.

I ordered before a promotion. Can I still get the discount?

Our promotions and offers apply only while they are active and visible on the website. If you ordered before or after the promotion, we cannot apply the discount to that order. If you purchased before the promotion started, you are welcome to return your order and order again at the promotional price, provided the products are still available.

How do I use my discount code?

Use your discount code at checkout. After adding your products to the cart and proceeding to payment, enter the code in the discount code field and click Apply. The discount is automatically deducted from your order if the code is valid.

I forgot to enter my discount code. Can I still add it?

If you forgot to enter your discount code at checkout, we cannot add it to an order that has already been completed. You are welcome to use your code next time.

iPhone cases

Do your cases fit multiple iPhone models?

Our iPhone cases fit only the specific model they are designed for. Differences in size, shape and button and camera placement mean that one case cannot be used for multiple iPhone models.